DELIVERY INFORMATION

We are currently offering free UK delivery on all orders over £20.

For orders under £20 we charge the following rates (All Excluding VAT):

• £3.49 – UK Standard Delivery (Aims to deliver up to 2 working days*)
• £4.16 – UK Next Day Delivery (Aims to deliver next working day*)
• £7.00 – UK Sat Delivery (Only orders from Thur 2pm - Friday 2pm*)

We use Royal Mail for all of our UK deliveries and most of our orders are delivered within 1-3 days. Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day. We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements at sales@myvapery.com Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday. Delivery will be sent out via Royal Mail signed for.

Upgrade to special delivery for a flat fee of £6.95 for guaranteed next day delivery. Special Delivery will be shipped via UPS. Royal Mail Signed For and Royal Mail Special Delivery require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you. All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

Insurance – PLEASE READ

All our free flat rate and Royal Mail Signed for services are insured up to the value of £50. We recommend choosing the Royal Mail Special Delivery option for all orders over £50 as this covers goods up to £500 and is guaranteed next day delivery. We can only refund / replace goods up to the value of £50 if the Royal Mail Signed for option is chosen. If your order has not arrived within 3 working days please contact us with your order number immediately. If you require any clarification on the above please feel free to contact us by emailing sales@myvapery.com.